Shipping Information

Domestic Delivery

Most orders ship out in 1-2 business days and are shipped by USPS Priority Mail. Priority Mail is typically delivered in 2-3 days from the date of shipment. Due to recent changes with USPS, any oversized package will be shipped by USPS Parcel Post. Parcel Post is typically delivered in 5 days from the date of shipment. Please note that USPS does not guarantee the delivery date for Priority Mail or Parcel Post.

All orders are shipped with USPS Delivery Confirmation. If your order is shipped by Priority Mail, you will be emailed a Delivery Confirmation number once it has shipped by USPS's automatic email system if a valid email address is provided. Please note that the USPS Delivery Confirmation system is not a true package tracking system. It will typically only tell you when your package has been delivered.

All shipping charges are based on weight and start at $4.95. At anytime, enter your zip code and the actual shipping cost, based on the accumulated weight of the products currently in your doggie bag, will be added to your order total. Once you have entered your zip code, the shipping cost will be recalculated automatically when products are added and removed from the doggie bag.

All free shipping promotions items are shipped by USPS Priority Mail or Parcel Post. Free shipping promotions apply to US orders only.

International Delivery

We will be happy to ship an order to most international destinations. The Customer will be responsible for the cost of international shipping as well as all duties and taxes charged at the time of importation. By Federal Law, we are required to follow all export laws with respect to declaration and customs documentation.

We ship internationally via USPS AirMail, USPS Global Priority Mail or USPS Global Express Mail. Please submit your order online. Besure to provide a valid email address. You will be emailed the actual shipping cost for your approval. Your order will not be processed and your card will not be charged until you have authorized the shipping cost and the total purchase amount.

Any free shipping promotions do not apply to international orders.

Handling Charge

We charge $1.00 for packaging and handling your order. This goes towards carefully packing your order and any boxes and packing material used. This amount is not refundable. The handling fee for all international orders is $5.00.

Returned Packages

We are not responsible for packages that are returned to us due to an invalid shipping address supplied by the customer. When a package is returned to as Undeliverable, the customer will be notified by email. The merchdise total will be refunded to the credit card used in the transaction. If the customer still wishes to recieve the merchandise, they will need to place a new order.

Express Mail

Expedited shipping requests are considered on a per order basis. Please contact customer service at customerservice@doglikenature.com before submitting an order, as we may not be able to accommodate your delivery needs. We ship via USPS Express Mail which guarantees next day delivery to most locations. This service starts at $25.00.

Lost/Stolen Packages

All domestic orders are sent with Delivery Confirmation. This service verifies delivery, providing you the date, ZIP Code and the time your article was delivered. If delivery was attempted you will get the date and time of attempted delivery. Please report all suspected lost or stolen packages to customerservice@doglikenature.com as soon as possible. We will gladly work with you to locate your package.

It is to our discretion, as to whether lost orders will be resent or if a refund will be issued. Resends or refunds will not be initiated until at least 21 days after the initial shipment. This allows time in case misdelivered or delayed orders are delivered.

Scanned as Delivered

If your package has been scanned as being delivered, we advise the following for packages that are sent to residential addresses:

• Check around your home to make sure the package wasn't left outside.
• Check with any else at the shipping address or neighbors that your USPS delivery person could have left your package with.
• Contact your local post office. They should be able to tell you where the package was left or with whom the package was left.

Not Scanned as Delivered

Most domestic orders are delivered in 2-3 days from the date of shipment. However, delays do occur due to weather, misdelivery or various other reasons. Please allow 3-4 weeks for your package to be delivered.