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We will gladly accept returns for non-perishable items. Please carefully review our Returns Guidelines below to verify an item is returnable.
Return requests must be made within 30 days of the order date. All returns must have prior authorization. To obtain a Return Merchandise Authorization (RMA) Number, please contact firstname.lastname@example.org with the following information:
We will provide the RMA by email along with instructions and the return address. RMA numbers are valid for 14 days. All returns must be received within 14 days of the RMA being issued. Please write the RMA on the outside of the package. If a package is received without the RMA number on the outside of the package, it will be refused and returned to the sender. Please also write the RMA on a copy of the invoi ce and include with the return.
We are not responsible for lost or incorrectly addressed packages. Delivery confirmation is highly recommended when returning merchandise.
If you would like to make an exchange, please place a new order online for the desired item. Please follow the Return Policy instructions above for returning the original item to us for a r efund. Please be sure to review the Return Guidelines above to verify the original item is returnable. All returns must have prior authorization.
Orders submitted online are processed much faster than any of the other ordering methods. We do not accept phone orders at this time.
Use our fully secure online store to submit your order. We use Secure Sockets Layer (SSL) encryption to ensure your personal details are safe. Your personal information will not be given to any third party in any way, shape or form! We respect your privacy and make special efforts to ensure its security.
Send order to:
DOG LIKE NATURE
Attn: Orders Department
PO Box 3481
WINTER PARK FL 32790-3481
An order confirmation will be sent to the email adress (if provided) when your order and payment are received.
We accept Visa, MasterCard, Discover and American Express.
If mailing your credit card information, please be sure to include the following:
Money Order or Check
Please pay to the order of Dog Like Nature. Be sure to include the appropriate shipping, handling, tax (7% for FL only) and gift services (if desired) in the payment. Use the online store to calculate the total for you. NOTE: Payment via check will delay shipment 5 business days to ensure the check clears. We apologize in advance for the inconvenience but there is no exception to this policy.
Please see the Shipping page for more information.
Please see Promotions page. Please note, if an item is returned and the order no longer meets the promotional requirements, the promotion will be reversed and applied t o any refund.
We're very happy to offer various gift services. These services are selected upon checking out. If ordering via email or postal mail, please be sure to clearly state which gift services you would like. Don't forget to add the selected services to the payment.
All Gift Services fees are non-refundable.
Orders with Florida billing addresses will be charged 7% sales tax.