• RMA requests must be made within 30 days of purchase. Return requests made after 30 days of purchase cannot be accommodated.
• Any order discrepencies or defective merchandise must be report within 30 days of purchase.
• Items must be returned clean and free of animal residue. If not, we may refuse to issue credit.
• All of the item's packaging, accessories and instructions must be included in the return and must be in original condition. If any of these are damaged or missing, the item may not be returned.
• If any tags have been removed, the item may not be returned.
• Edible and perishable items are not returnable.
• Customer is responsible for all shipping charges on returned items unless we shipped a damaged or incorrect item.
• Shipping and handling costs and gift wrapping fees are not refundable.
• If an item is returned to us and it is not in original condition, we may assess a conditional 15% restocking fee. If the item or item's packaging is too badly damaged, we will refuse credit and the item will be donated to a local animal shelter or charity.

If you would like to make an exchange, please place a new order online for the desired item. Please follow the Return Policy instructions above for returning the original item to us for a r efund. Please be sure to review the Return Guidelines above to verify the original item is returnable. All returns must have prior authorization.

Please see the Shipping page for more information.

Please see Promotions page. Please note, if an item is returned and the order no longer meets the promotional requirements, the promotion will be reversed and applied t o any refund.

We're very happy to offer various gift services. These services are selected upon checking out. If ordering via email or postal mail, please be sure to clearly state which gift services you would like. Don't forget to add the selected services to the payment.

• Gift Wrapping: $5.00. It is to our discretion as to how the items are gift wrapped. We cannot guarantee each item will be wrapped individually. If an order contains numerous items, some items may be wrapped together.
• Gift Card: $1.00. Be sure to specify the message that should be included in the gift card.
• No invoice in the box: No charge. You'll probably want to select this option if the purchase is a gift going to a different address.
• Invoice to different address: 50¢ With this option, the invoice will not be included with the order and will be mailed to the billing address. If the invoice should be mail to a different address other than the billing addres, please specify the address in the "Special Instructions" upon checking out.

All Gift Services fees are non-refundable.

Orders with Florida billing addresses will be charged 7% sales tax.